HomeMy WebLinkAboutResolution 2005-050
RESOLUTION NO. 2005-050
BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF NORTH
RICHLAND HILLS, TEXAS, that:
The City Manager is hereby authorized to execute the contract with Tele-
works, Inc. for the purchase of an Interactive Voice and Web System and
implementation services and revise the Capital Projects Budget as shown on the
attached budget sheet.
PASSED AND APPROVED this 11th day of July, 2005.
APPROVED:
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Patricia utson,.~Secretary
TO FORM AND LEGALITY:
APPROVED AS TO CONTENT:
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Ky Spooner, Information Services Director
Budget Category Capital Projects
HTE Direct Talk Voice Response Unit Replacement
150401
PROJECT DESCRIPTION & JUSTIFICATION
One component of the HTE system is the Direct Talk Voice Response Unit (VRU). This system was purchased as part of the
initial HTE system and is used by Utility Billing to allow customers to call in on a 24 hour, 7 day per week basis to inquire about
account balances, service requests, etc. The proposed system would allow citizens the functionality to pay utility bills, get
account information, schedule inspections, get inspection results, and make inquiries and pay court fines via telephone and the
internet.
The current Direct Talk system runs on a software that is no longer supported by the manufacturer. The hardware for the
system is dilapidated and vendor maintenance is no longer available. The proposed enhancements to the system would
incorporate Municipal Court to the existing departments supported and allow for both telephone and internet functionality. In
addition to the increased functionality for the citizens, building inspectors would be allowed to get inspections and post results
via the telephone. Keeping them in the field and increasing their efficiency.
PROJECT STATUS
Original
Start Date
10/2003
2004/2005
Revision
07/2005
Original
End Date
08/2005
2004/2005
Revision
09/2005
Professional Services
REVISION EXPLANATION
FINANCIAL DATA
2004/2005 Total
Funding Source Amount to 2004/2005 Revised Remaining Project
Date Adopted Budget Balance Cost
Prior Funding Allocations:
Information Services Reserves $83,300 $0 $0 $0 $83,300
Proposed Funding Allocations:
Municipal Court Technology Fee 0 0 33,200 0 33,200
Total $83,300 $0 33,200 $0 $116,500
Project Expenditures
Professional Services $83,300 $116,500 $0 $116,500
Total
$0
116,500
$0
116,500
$83,300
IMPACT ON OPERATING BUDGET
The current system is no longer supported. Upon installation of the new system, support costs will once again be paid.
Annual Operating Impact
Pro'ected