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HomeMy WebLinkAboutLIB 2024-01-25 Agendas t4RH NOKTH KICH�AND HILL CITY OF NORTH RICHLAND HILLS LIBRARY BOARD AGENDA PUBLIC LIBRARY 9015 GRAND AVENUE THURSDAY, JANUARY 25, 2024 REGULAR MEETING: 6:00 PM Held in the Library Board Room. A. CALL TO ORDER B. PUBLIC COMMENTS An opportunity for citizens to address the Library Board on matters which are scheduled on this agenda for consideration by the Library Board, but not scheduled as a public hearing. In order to address the Library Board during public comments, a Public Meeting Appearance Card must be completed and presented to the recording secretary prior to the start of the Library Board meeting. C. ACTION ITEMS C.1 Approve minutes of the October 26, 2023 regular Library oar meeting. D. DEPARTMENT UPDATES D.1 04/ 06 Library Strategic Plan update. D.2 Li_ rry Usage and Statistics: October® ecember 03 reports. D.3 Past Library programs and events update. DA Upcoming Library programs and events update. E. PRESENTATION / DISCUSSION ITEMS Thursday, January 25, 2024 Library Board Agenda Page 1 of 2 E.1 Discuss anv personnel updates. E.2 Discuss and consider date for next Library Board meeting. F. ADJOURNMENT Certification I do hereby certify that the above notice of meeting of the North Richland Hills Library Board was posted at City Hall, City of North Richland Hills, Texas in compliance with Chapter 551, Texas Government Code on Friday, January 19, 2024 by 1:00 PM. Cathy McNeely Library Administrative Secretary This facility is wheelchair accessible and accessible parking spaces are available. Requests for accommodations or interpretive services must be made 48 hours prior to this meeting. Please contact the City Secretary's office at 817-427-6060 for further information. Thursday, January 25, 2024 Library Board Agenda Page 2 of 2 "I r*4W NOLa`C`H KIC"HLAND HILLS LIBRARY MEMORANDUM FROM: The Office of the Library Director DATE: January 25, 2024 SUBJECT: Approve minutes of the October 26, 2023 Library Board meeting. PRESENTER: Cecilia Barham, Library Director SUMMARY: The minutes listed are approved by majority vote of the Library Board members at Library Board meetings. GENERAL DESCRIPTION: The Library office prepares action minutes for each Library Board meeting. The minutes for the previous meeting are placed on the agenda for review and approval by the Library Board. Upon approval of the minutes, an electronic copy will be uploaded to the City's website. RECOMMENDATION: Approve minutes of the October 26, 2023 Library Board meeting. MINUTES OF THE LIBRARY BOARD OF THE CITY OF NORTH RICHLAND HILLS, TEXAS HELD IN THE LIBRARY BOARD ROOM LOCATED AT 9015 GRAND AVENUE October 26, 2023 Board Participants: Don Tipps Chair, Place 1 Jerry Sorenson Board Member, Place 7 Kathy Antropik Board Member, Place 3 Holly Mitchell Board Member, Place 4 Robert Breneman Board Member, Place 5 Absent: Pam Donahoo Board Member, Place 2 Margaret Nilz Board Member, Alternate Staff Participants: Cecilia Barham Library Director Courtney Kincaid Assistant Library Director Marcy Tannahill Digital Services Coordinator CALL TO ORDER Chair Don Tipps called the meeting to order on October 26, 2023, at 6.00 pm. PUBLIC COMMENTS There were no public comments in this meeting. APPROVAL OF MINUTES Ms. Mitchell moved to accept the minutes, Ms. Antropik seconded, and the minutes were unanimously approved. NEW LIBRARY BOARD MEMBER INTRODUCTION Mr. Breneman introduced himself to Chair Mr. Tipps since he was absent at last month's meeting. CARDHOLDER PATTERNS REPORT Ms. Tannahill presented the Patron Patterns via Savannah/OrangeBoy report. LIBRARY DIRECTOR'S REPORTS Ms. Barham reviewed the Library's statistics from September 2023 and answered questions. Three edits were made: Key indicators are from September, Circulation for FY23 was 604,512 and FY22 was 633,123. REPORT ON PROGRAMS AND EVENTS Ms. Barham reported on past Library event: • Homeschool Meet and Greet on September 22, 2023 had 97 attendees. • Homeschool Meet-Up and Science program on October 6 had 134 attendees. And upcoming Library events including: • Behind the Book: Texas Edition with S.C. Gwynne on November 15. • City of NRH's Tree Lighting event on November 30. • Winter Reading Challenge from November 30 to January 31. PERSONNEL UPDATE No personnel updates were discussed. NEXT MEETING DATE The next meeting will be held on November 27, 2023 at 6.00 pm. ADJOURNMENT Meeting adjourned at 6.50 p.m. ATTEST: Courtney Kincaid Don Tipps Assistant Library Director Chair "I r*4W NOLa`C`H KIC"HLAND HILLS LIBRARY MEMORANDUM FROM: The Office of the Library Director DATE: January 25, 2024 SUBJECT: 2024/2026 Library Strategic Plan update PRESENTER: Cecilia Barham, Library Director GENERAL DESCRIPTION: The Library Director will present the draft for the 2024/2026 Library Strategic Plan. NOR: ,,,FIN,,,,,,I MCI N N,,,,,,,AND IN,,,,,,III .I,.S N .I B- .° (IIIIIII IIIIIII (III IIIIIIII IIIIIII IIIIIIIIIIIIIG (�1[ IIIW IIII 20 ili ' 0SIII IIII IIIIIIII, I IIIIIIIIIIIII I, nnnin nn nnnnnnin The 2024-26 long-range plan was created by library staff, relying on expertise in managing libraries and our experience serving our community, to be an executable plan that can be completed in three years. The staff is thankful for the feedback and guidance provided by the Library Advisory Board and other City of NRH departments and staff. To help the community learn, create, and grow by providing welcoming services, events, and classes.,,,. III I °° S III.....!IIIP . III.....! ;IilC" 'IIII°°1 III,,,,,II[;;.AP lE IIII 11 IIIP .III.....!S IIIP III.....! ""'r FOR, A III,,,,,IIII,,,,, OBJECTIVES: • Provide free and equal access to all. • Provide training on serving diverse patrons. o Action Items ■ Update and continue staff EDI training with a 95% voluntary participation rate. • Provide consistently welcoming and reliable customer service. o Action Items ■ Review and update signature service components. ■ Update and provide training to all staff on customer service standards at the City's Staff Training Day in February 2024-2026. • Continuously evaluate and improve all aspects of the user experience. o Action Items ■ Conduct an annual patron survey to be distributed to all active users by January 31 of each year. ■ Develop and implement a patron user experience analysis. ■ Conduct a website audit. GON�I A Gil::: coIII qIII quilwiilC '"" I1113,Y C1l1111:..:..A rll��1114 G &1l:MC111:..:..:,S, rS, A111411) C111 ASS111:..:..:,S OBJECTIVES: • Enhance facilities to improve the functionality and appeal of library spaces. o Action Items • Finish selection, bid, and installation of new library furniture using ARPA grant funding by December 2025. • Reorganize library spaces to better serve patron usage needs. • Add data projection and dry-erase boards to study rooms. Seek grant opportunities to replace and expand existing holds pickup lockers. ■ Update directional signage across the library. ■ Replace public PCs and public printers. ■ Enhance Children's area by installing mural art throughout the area. • Expand services and programs for underserved children's populations. o Action Items • Research and evaluate sensory story times and quiet hours for special needs patrons. • Increase Saturday programs for children. • Expand services and programs based on 2023 and 2024 Patron Survey results. o Action Items 0 Standardize registration process across all library services, classes, and events. 0 Recruit more volunteers to teach The Maker Spot classes. 0 Expand The Maker Spot (TMS) programming for seniors. 0 Create more TMS online trainings and tests. 0 Add new Adult Program art/craft class (Artsy Evenings),,, 0 Develop and offer Using the Library classes. 0 Continue to actively search for an ESL training partner to deliver training in the Library. 0 Explore passive re-implementation of 1,000 Books Before Kindergarten. 0 Implement Notary Services. 0 Plan and implement in the Fall 2024 Adult Tech Day,,, 0 Research offering citizenship training. 0 Analyze library resources to consider offering genealogy training. III 1 III: IIP:NIL.... IIP .II1: III*Illf, III.....! IIP IIII Illf, IIII III.....!""rIII°° 11f. S 11:::: ';IIIC IIII IIIP .II[;;;! S';IIIC IIII C;IIICIIIP . IIII,,,,, ""r]I III OBJECTIVES: • Examine ways to improve access to materials. o Action Items ■ Increase funding for eContent by 10%. ■ Increase frequency of eContent ordering to bi-monthly. ■ Examine ways to get books by release date. ■ Develop a formal weeding plan to be used by all selectors. ■ Explore grants for expanding collection. ■ Promote ILL services. ■ Examines ways to place collections in more accessible areas. ■ Label series. ■ Modify monthly deselection Koha reports to target specific collections and increase non-circ periods to improve resources available for deselection. • Develop new active and passive readers' advisory tools. o Action Items ■ Develop an organized method for creating regular reading lists for patrons. ■ Expand readers' advisory emails by implementing Savannah's Subscription Center. ■ Conduct a targeted campaign to raise awareness about low circulating collections. • Increase creative adult book displays. • Create more readers' advisory lists to increase circulation. • Update existing and create new children's reading lists. • Create and implement a shelf talkers rotation plan. • Begin creating readers' advisory reels for social media. �s GONI 4��� ro il:,;l1::: G0011�.) s r li:..:..:!WA1l1]11�.')S 011::::� ll::W113,111 1111�c 1l1111:..:..S0 U Ill1c IE:: Ili:::liv r A111411) rillmill::: ilf, 111:::111 ;1111�vll:::IJl:t,y 0�111::::� Slll::: C III:::S rii�rll:ZOUGII�1111: OBJECTIVES: • Analyze Library workflows and processes to optimize citizens' return on investment. o Action Items • Train all library staff on Circulation workflows. • Develop and document workflows for acquisitions. • Develop and document Adult and Children's workflows for events and classes. • Develop and document workflows for author events. • Seek alternate funding sources for special projects and initiatives. o Action Items • Continue to work with the Friends of the Library to fund special programs and events. • Create a sponsorship plan. • Seek grant funding to increase Wonderbooks collection. • Seek grant to fund Fandom Fest. • Seek grant funding to replace and expand holds pickup lockers. G OA ill 5 r iii D A s rilzoING CMIL r u IIR,IIE 'TH A r lll:..:..:,III YCOUIllPt.AG III,-S, A111411) SL.Wil:: il:t rs STAFIII::::� 11l::NIRDIDUC rll�vil��ry, G Iilzow rlI 11 A111411f) 3011:31 SA'T1S111:::Ac'r1c.o ly OBJECTIVES: • Attract and retain a passionate and engaged staff. o Action Items • Participate in TCC job fairs. • Seek and participate in other local job fairs. • Engage staff through skills and interest-based projects. • Recognize part-time staff achievements through annual luncheon and the library's RSPIRIT awards. • Implement recommendations of the Culture Building work group. o Action Items • Offer at least four active culture-building activities. • Offer at least six passive culture-building activities. • Continuously examine and improve internal communications. o Action Items • Continue morning and afternoon rallies with a monthly in- house training topic. • Create and distribute a Library Reference Referral document. ■ Conduct and be responsive to an annual staff survey. • Provide ongoing training and administrative support for staff. o Action Items ■ Continue to provide ongoing training on Responding to Harassment and Active Shooter Response. ■ Provide grant training for interested staff. ■ Continue to provide internal training through afternoon rallies. ■ Open City in-service training to part-time staff. ■ Provide cross-training for new employees. ■ Continue to provide and assess new staff onboarding. ■ Offer professional cataloging training and additional cataloging tools to all Technical Services staff. ■ Provide support and funding for professional library conferences. ■ Provide collection development training for all new selectors. • Provide regularly scheduled meetings with supervisors for all staff. IIIII . 'µ'a IIII rllVArill: m III III' 'ic.'r III III II[;;;! rllI IIII S "riiI rll:IOUGIII°°I 1l:M ilz r IE' S IIII°°� ill III::�S, ou""rII: .II[;� IHI, A III UG lE KIII°°I A 1114 CIII.....!Illf 11141114 U 1114';IIICCA rzolm OBJECTIVES: • Continue outreach to residents and businesses south of 820. o Action Items ■ Continue Library in the Park at libraries south of 820. ■ Attend parent outreach events at two schools south of 820. • Seek grant opportunities to install holds pick-up lockers at City Hall. • Partner with Friends of the Library to install Little Free Libraries, using donated books, in two apartment complexes south of 820. • Develop assessment tools to measure outreach outcomes. o Action Items ■ Track interactions and number of cards issued at outreach events. • Track usage of library cards issued at outreach events. • Expand and diversify external communications. o Action Items • Conduct cardholder surveys using Net Performer in Savannah. ■ Continue to conduct Annual Library surveys. ■ Conduct a patron email capture campaign to increase the number of cardholders with emails on file. ■ Create a social media campaign highlighting staff and volunteers in action. ■ Communicate about homebound services. ■ Implement an ongoing seasonal quarterly program brochure. ■ Retain new cardholders through new cardholder campaign. ■ Create a template to respond to all patron purchase requests. ■ Utilize in-house technology to increase community awareness of Library events and services (self-checks, Envisionware screens, and digital bulletin boards). ■ Utilize Koha notices to increase community awareness of library services and events and for readers' advisory. ■ Create a 1st year cardholder anniversary campaign. • Pursue partnerships with other City departments, local agencies, and businesses. o Action Items ■ Continue to build a relationship with TCC by attending orientations and other events. ■ Partner with different City departments for children's programs, including story time and Mayor's Summer Reading Club kickoff. • Partner with AARP to deliver free tax assistance at the Library. • Partner with TCC Small Business Development Center by providing office space and engaging them in delivery of monthly Small Business classes held at the Library. ■ Partner with local businesses for Teen Adulting classes. ■ Survey City departments to identify expertise for potential programs. "I r*4W NOLa`C`H KIC"HLAND HILLS LIBRARY MEMORANDUM FROM: The Office of the Library Director DATE: January 25, 2024 SUBJECT: Library Director Report PRESENTER: Cecilia Barham, Library Director GENERAL DESCRIPTION: The Library Director will report on key indicators for services and programs provided from October-December 2023. October 2023 This set of key indicators is for services and programs provided in October. TMS Equipment Usage New Users (Cards) 29e ssi zee ssi November 2023 This set of key indicators is for services and programs provided in November. TMS Equipment Usage New Users (Cards) zaa an saz 1IF068 December 2023 This set of key indicators is for services and programs provided in December. TMS Equipment Usage New Users (Cards) 223 503 765 1IF571 'Total Circula&ion.Fiscal Year Companion Legend 1-Y 2024 1-Y 2023 6oK l I-Y 2022 70K 61,432 60,]1] 60K 68,366 22]55 nni,unnnn...� .102 yrn' , k��452 606.9]23 ,�i w" y�rrvi,„mvrrvir%r ., .. ,]6.2a,� 54,414 55. , 51.1] 4000 „ „ nw 54OK 46,60 L 45.6 48.6 50,561 . , 4],64 45,136 43,]]0 40K 30K II)K IOK OK Eck Wuv Cleo .Inn Feb MnY .lull W, Au0 S.p "I r*4W NOLa`C`H KIC"HLAND HILLS LIBRARY MEMORANDUM FROM: The Office of the Library Director DATE: January 25, 2024 SUBJECT: Past Library programs and events update PRESENTER: Cecilia Barham, Library Director GENERAL DESCRIPTION: The Library Director will report on past Library programs and events. "I r*4W NOLa`C`H KIC"HLAND HILLS LIBRARY MEMORANDUM FROM: The Office of the Library Director DATE: January 25, 2024 SUBJECT: Upcoming Library programs and events update PRESENTER: Cecilia Barham, Library Director GENERAL DESCRIPTION: The Library Director will report on upcoming Library programs and events. 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Visit Illliilll ur-air° inir°IlAx courrni/'calleu"mdair°for more information or to register for a class. MwMM og0000i 000000io m uu II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�II�I m ��� I I I I :I I ............I................. � �, IIIIIIIIIII .......................ilililllllllliiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiI 111111111111111111111111 liiiiiiiiiiiiiiiiiiiiillillillilI ............... ............. u u Go Behind the Book with C.J. Box I Liesday, lFdblulialu°y 27 * 1:00 PM We are honored and excited to be able to celebrate the launchIIIIIIIIIII „ ' of C.J. Box's latest book in the bestselling Joe Pickett series, Three-Inch Teeth! In this new and exciting novel, Wyoming nW _ game warden Joe Pickett comes face to face with two differentj � types of rampaging beasts - one animal and one human. We hope you'll join us for this special event! 1� N )�1 I J ` I� L A ticketed reception hosted by the Friends of the NRH Library ' will take place before the free speaking event. Tickets to the reception cost $40 and include a signed copy of Three-Inch Teeth, ��� a light lunch, and reserved seating at the public event at 1:00 PM. ; Learn more at I,.ICI��.I... ..I II . ..P r,l D Library Closures Behind the Book: Texas Edition The Library will be with DiAnn Mills closed on Monday, Wedinesday, Feb. 7 * 1:00 @III February 19 for Presidents Day. Join us at NRH Library for an Additionally, as the engaging discussion with DiAnn Mills, exterior portion of a bestselling and award-winning Join a Book Club in 2024! our scheduled Christian Fiction author. Her latest Whether you need extra motivation to maintenance was book, Facing the Enemy, is a heart- y delayed due to complete your reading goals or are weather, we will also pounding thriller exploring themes of looking to make more book-loving be closed Tuesday, loss, betrayal, and the strength to friends, joining a book club is a fun and February 20 trust again. engaging way to get more out of your through Friday, reading! We currently offer three February 23. Learn more about our Behind the different book clubs for adults each During this time, our Book: Texas Edition on our website at with unique themes and reading lists. parking lot, bookrl l �Irr �Vrllr�iGl1G'Ir(!(lk drops, and hold books a t @�a lls: �I�b l�llll uIl� llra I liii 11 lockers will be m �ryu ��� y M � �"° Mid-Cities Teen Book Fest a I unavailable for This n� Sat., Il aurch 2� ':I.1 u0 l ­41 ut'�0 III at nonfiction book club meets on patron safety. Tuesdays at 7 PM at a local coffee shop The Mid-Cities Teen Book Fest is a or bar in North Richland Hills. Currently , fun-filled day for teens from around reading Stolen Focus by Johann Hari. �` the North Texas area to meet young ��� ��, ��� �,��� " adult authors and participate in Il� llk Break: I@�'a^Ilbum�u.�aum�y 2 � �'� writing activities, all for free! A high-spirited afternoon discussion ,�" about books. Meets on Wednesdays at Blood Drive Some highlights for 2024 include: 1:00 p.m. in the Library's Community i'Wlu°iday, Feb.I 2 A chance to meet bestselling Room. Currently reading The Elephant 11:0 I 3:30 PM authors like Michael Buckley of Belfast by S. Kirk Walsh. (The Sisters Grimm), Emma Lord Help others in your (Tweet Cute), Ashley Poston Ll[ a diverse range of stories community with a (The Dead Romantics), tau�� u�y II�. u.:u�� a u I@�a M u�u.:au� 2 Explore g ries at lifesaving blood and many more! our newest fiction book club for adults. donation. Walk-ins Photo ops & book signings Meets at 6:00 PM on Thursdays. are welcome, but you • Currently reading Fourth Wing by can save time by Pizza and karaoke with the Rebecca Yarros. reserving a time slot authors online! "I r*4W NOLa`C`H KIC"HLAND HILLS LIBRARY MEMORANDUM FROM: The Office of the Library Director DATE: January 25, 2024 SUBJECT: Library personnel updates PRESENTER: Cecilia Barham, Library Director GENERAL DESCRIPTION: The Library Director will discuss Library staff personnel updates (new hires, promotions, and retirements). "I r*4W NOLa`C`H KIC"HLAND HILLS LIBRARY MEMORANDUM FROM: The Office of the Library Director DATE: January 25, 2024 SUBJECT: Next Library Board meeting date PRESENTER: Cecilia Barham, Library Director GENERAL DESCRIPTION: The Library Director will discuss and propose a date for the next Library Board meeting.